Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

How do I enter?
Register for the program by entering the information needed on that page. Then, log in daily by entering your Email Address.
How do I earn a Sweepstakes entry?
Earn an entry into the Sweepstakes by Registering or logging in. You can earn a total of one Sweepstakes entry per day.
How do I earn a DD eCard?
Make a qualifying purchase at participating 3/6/2019 between 4/5/2019. Be sure to keep your receipt. Then, before 11:59 PM ET on 4/5/2019 visit www.dunkinsavingstime.com and follow the directions to upload an image of your receipt to the Website.
What is the time frame for uploading my receipt from date of purchase?
The product purchase date and timestamp must be between 3/6/2019 and 4/5/2019 of receipt upload for the purchases to be considered eligible.
Will a credit card receipt be accepted as a purchase receipt?
Sorry, unfortunately we cannot accept a credit card receipt as it will not have enough detail to verify that the reward requirements have been met.
I received an email that said my receipt was rejected. What should I do?
Follow the instructions within your emails to either make a new purchase or take a new photo of your receipt. Make sure that your receipt image is clear and shows the retailer, contains a valid product, purchase date and timestamp, the purchase price and receipt total and has not already been previously accepted.
How many times can I enter the promotion?
You may enter the promotion to upload receipts totaling up to $60 in Dunkin' grocery product purchased to earn a maximum of 3 DD eCards. However, you may only receive a Sweepstakes entry and a chance to play the instant win game once per day.
What are the prizes for this promotion?
The Grand Prize is a Dream Backyard Makeover

Instant win prizes are: coffee brewers, Dunkin' at Home Bundles, Dunkin' branded tumblers, and DD eCards.

See the Official Rules for complete details.
Is there a limit to the number of rewards that I can earn?
You may earn up to three (3) DD Cards, so keep them coming!
For Fraud Prevention, what is the review process?
Our security team reviews all suspicious receipts. Any fraudulent submissions or use of fictitious names, multiple addresses, or PO Boxes to obtain additional rewards or rebates will be disqualified and may violate federal or state laws.
How do I play the instant win game?
Choose the Spin button to spin the clock. If the hand lands on the 2, you've won (pending verification).
I won the instant win game, but never received an email with more details. What should I do?
To make sure you get emails, add customercare@e.helloworldmail.com to your address book. Fill out the form below to let us know you didn't receive your win email.
How will I know if I'm a winner?
The drawings will be held on or around April 8, 2019. The winner will be notified via email from the contact information provided upon registration. Once the winners are confirmed and prizes are fulfilled, an official win list will be posted.

A direct link to this list can be found in the Official Rules.
I got a message that I've already entered today, but I haven't. What should I do?
Make sure you are visiting www.dunkinsavingstime.com directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
I think I'm having technical issues. What should I do?
Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
I have recently moved or updated my email address. Can I change my registration information for this promotion?
We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Why can't I use my P.O. Box address to register or claim my prize?
Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

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